Last Updated: June 24, 2026

At LEANTOTES, we are committed to providing a transparent, fair, and easy-to-understand return and refund process for our customers across the United States. This policy outlines the procedures, eligibility criteria, timelines, and customer responsibilities to ensure a smooth shopping experience.

1. Overview

LEANTOTES aims to ensure customer satisfaction through a clear and reliable returns and refunds process.

Key Points

* Return window: 30 days from the delivery date
* Refund processing: 7–10 business days after receiving and inspecting the returned item
* Restocking fee: 0% (No restocking fees)
* Returns accepted for both defective and non-defective items
* Exchanges are available

2. Eligibility for Returns

To be eligible for a return:

* Items must be returned within 30 days of receiving the order.
* Products must be in their original condition, including packaging, tags, and accessories.
* Both defective and non-defective items are eligible.

Note: Items showing signs of use, damage, or missing components may not qualify for a full refund.

3. Types of Returns

Defective or Damaged Items

If you receive a defective or damaged item:

* Contact us within 48 hours of delivery.
* Provide:
    * Order number
    * Item name
    * Description of the issue
    * Clear photos of the damage or defect

Resolution Options

* Full refund to the original payment method
* Replacement of the same or a similar item

Shipping Cost

LEANTOTES will cover return shipping costs for defective, damaged, or incorrect items.

Non-Defective Items (Change of Mind)

If you wish to return an item for non-defective reasons:

* The item must be unused and in its original packaging.
* The return request must be initiated within 30 days.

Shipping Cost

Customers are responsible for return shipping costs for change-of-mind returns.

Refunds will be processed after the item is received and inspected.

4. Return Process

Step 1: Contact Customer Support

Email: support@leantotes.com

Step 2: Provide Return Details

* Order number
* Item(s) to return
* Reason for return

Step 3: Receive Instructions

Our team will provide return instructions and the return address.

Step 4: Ship the Item

Customers must securely package and send the item.

Step 5: Inspection & Confirmation

Once received, we will inspect the item to confirm eligibility.

5. Return Shipping Responsibility

Change of Mind

* Customer pays return shipping costs.
* Customer is responsible for printing and attaching the return label.

Wrong Item Ordered by Customer

* Customer pays return shipping costs.

Damaged or Defective Item

* LEANTOTES covers return shipping costs.

Incorrect Item Sent by LEANTOTES

* LEANTOTES covers return shipping costs and provides a return label.

6. Refunds

Processing Refunds

* Refunds are issued to the original payment method.
* Refunds are processed within 7–10 business days after inspection.

Refund Amount

* Includes the cost of returned item(s).
* Original shipping charges are non-refundable unless the item was defective, damaged, or incorrect.

Refund Delays

Refund processing times may vary depending on your bank or payment provider.

Please contact us if your refund has not appeared after the stated timeframe.

7. Exchanges

* Exchanges are available for the same or a similar item.
* Exchanges follow the same process as returns.
* Exchanges are processed only after receiving the returned item.
* Customers may be responsible for additional shipping costs.

8. Customer Responsibilities

Customers are responsible for:

* Providing accurate return information
* Packaging items securely
* Paying return shipping costs where applicable

Lost Returns

LEANTOTES is not responsible for returned items lost in transit. We recommend using a trackable shipping service.

9. Special Cases

* Partial returns: Refunds apply only to returned items.
* Multiple items: Each item must meet the return requirements.
* Peak seasons and holidays may result in longer processing times.

10. Contact Information

Store Name: LEANTOTES

Email: support@leantotes.com

Customer Service Hours (EST)

* Monday – Friday: 9:00 AM – 5:00 PM
* Saturday – Sunday: Closed

We aim to respond to all messages within 24 hours.

11. Additional Notes

* Returns that do not meet eligibility requirements may be rejected.
* Customers should keep shipping receipts and tracking information.
* LEANTOTES reserves the right to update this policy at any time. Any changes will be posted on this page.

Thank you for shopping with LEANTOTES.