Last Updated: June 24, 2026

At LEANTOTES, we are committed to delivering your bags safely, efficiently, and transparently across the United States. This Shipping Policy outlines our processing times, delivery estimates, shipping costs, and customer responsibilities to ensure a smooth shopping experience.

1. Transit, Handling & Cut-Off Time

Handling Time

Orders are processed within 1–3 business days (Monday–Friday).

Transit Time

United States: 3–7 business days

Total Delivery Time

United States: 4–10 business days

Cut-Off Time

Orders placed after 2:00 PM (EST) will be processed on the next business day.

Orders are not processed or shipped on weekends or public holidays.

2. Time Zone

All shipping and processing times are based on Eastern Standard Time (EST), United States.

3. Shipping Rates

We aim to provide simple and transparent shipping.

Free Standard Shipping on all orders within the United States.

There are no hidden charges at checkout.

4. Shipping Method

We partner with trusted shipping carriers to ensure safe and timely delivery. Shipping partners may include:

* USPS
* UPS
* FedEx
* Other reliable logistics providers

A tracking number will be provided once your order has been dispatched.

5. Order Adjustments

If you need to modify your order (such as changing an item or quantity), please contact us within 12 hours of placing your order.

Once the order has been processed or shipped, we are unable to make changes.

6. Changing the Shipping Address

If you need to update your shipping address, please contact us within 12 hours of placing your order.

We cannot guarantee address changes once an order has been processed.

7. Tracking Your Order

Once your order has been shipped, you will receive a confirmation email containing a tracking number.

You can use this tracking number to monitor your shipment in real time.

If you do not receive tracking information within 5 business days, please contact us.

8. Incorrect Shipping Information

Customers are responsible for providing accurate shipping information during checkout.

LEANTOTES is not responsible for orders delivered to incorrect addresses provided by customers.

If an order is returned due to incorrect information, additional shipping charges may apply for re-delivery.

9. Order Cancellation

Orders can be cancelled within 12 hours of purchase.

After this period, cancellations may not be possible because the order may already be processed or shipped.

10. Damaged Packages

If your package arrives damaged:

* Contact us within 48 hours of delivery.
* Provide your order number and clear photos of the damaged package and item.
* We will assess the issue and offer a replacement or refund where applicable.

11. Sales Tax

Applicable sales tax will be calculated and displayed at checkout where required by law.

12. Contact Information

If you have any questions regarding shipping, please contact us:

Store Name: LEANTOTES

Email: support@leantotes.com

Customer Service Hours (EST)

* Monday – Friday: 9:00 AM – 5:00 PM
* Saturday – Sunday: Closed

Order Cut-Off Time

2:00 PM (EST)

We aim to respond to all messages within 24 hours.

Additional Notes

* Delivery times are estimates and may vary due to carrier delays or unforeseen circumstances.
* During holidays and peak seasons, shipping times may be slightly longer.
* LEANTOTES reserves the right to update this Shipping Policy at any time. Any changes will be posted on this page.

Thank you for shopping with LEANTOTES.