FAQs
General Question
Q: What is LeanTotes?
A: LeanTotes is a U.S.-based online store specializing in fashionable handbags and accessories designed to combine style, practicality, and everyday elegance.
Q: Where is LeanTotes located?
A: Our business is located at 175 Lorimer St, Brooklyn New York 11206, United States.
Q: How can I contact customer support?
A: You can reach our support team via email at support@leantotes.shop or by phone at +1 (718) 659-9371 during our business hours.
Q: What are your business hours?
A: Our customer support team is available Monday through Friday from 9:00 AM to 5:00 PM (GMT-06:00).
Q: What types of bags do you offer?
A: We offer a wide range of handbags, tote bags, shoulder bags, crossbody bags, and other stylish accessories suitable for various occasions.
Q: How can I check if a product is available?
A: Product availability is displayed directly on each product page. If an item is unavailable, it will be clearly marked as out of stock.
Shipping & Delivery
Q: How long does order processing take?
A: Orders are typically processed within 1–2 business days, Monday through Friday.
Q: What is your order cut-off time?
A: Orders placed before 5:00 PM (GMT-06:00) Central Standard Time (Chicago) are usually processed the same business day. Orders received after the cut-off time will be processed on the next business day.
Q: How long does delivery take?
A: Shipping generally takes 5–8 business days, with total delivery time typically ranging from 6–10 business days.
Q: Will I receive tracking information?
A: Yes. Once your order has been shipped, we will send a tracking number and shipment details to your email address.
Q: How much does shipping cost?
A: LeanTotes applies a flat shipping fee of $10.00 per order.
Q: What should I do if my order is delayed?
A: If your package has not arrived within the estimated timeframe, please contact our support team and we will gladly assist you.
Q: What happens if my package is lost?
A: If you believe your package has been lost during transit, please contact us. We will coordinate with the carrier to investigate and help resolve the matter.
Q: Can I update my shipping address after placing an order?
A: Address changes cannot be guaranteed once an order enters processing. Please contact us as soon as possible if you need assistance.
Returns & Refunds
Q: What is your return policy?
A: We accept eligible returns within 30 days of delivery, provided the returned item meets our return requirements.
Q: What condition must returned products be in?
A: Returned products must be unused, unworn, in their original condition, and returned with original packaging and proof of purchase.
Q: Are any items non-returnable?
A: Yes. Clearance products, final-sale items, and products damaged through misuse are not eligible for return.
Q: How long does it take to receive a refund?
A: Approved refunds are generally processed within 7 business days, depending on your payment provider or financial institution.
Q: Return shipping cost responsibility & return label responsibility:
| Return Reason | Return Shipping Cost Responsibility | Return Label Responsibility |
|---|---|---|
| Change-of-Mind Return | Customer is responsible for all return shipping costs. | Customer must print and attach the return label. |
| Wrong Item Ordered by Customer | Customer is responsible for all return shipping costs. | Customer must print and attach the return label. |
| Damaged Item Received | LeanTotes covers all return shipping costs. | A prepaid return label may be provided by LeanTotes when available. |
| Incorrect Item Sent by LeanTotes | LeanTotes covers all return shipping costs. | A prepaid return label will be provided by LeanTotes whenever available. |
Q: What should I do if I receive a damaged item?
A: Please contact us within 48 hours of delivery and provide your order number along with clear photographs of the product and packaging.
Q: Can I cancel my order?
A: Orders may be cancelled before they have been processed or shipped. Once shipped, our standard return procedure will apply.
Orders & Payments
Q: Which payment methods do you accept?
A: We currently accept:
- Visa
- Mastercard
- American Express
- Discover
- Union Pay
All payments are processed securely through trusted payment providers.
Q: When will my payment be charged?
A: Payment is collected in full at the time your order is successfully placed.
Q: What currency are your prices displayed in?
A: All prices on our website are displayed in U.S. Dollars (USD) unless otherwise specified.
Q: Is my payment information secure?
A: Yes. We utilize SSL encryption and secure payment processing systems to help safeguard your personal and payment information.
Q: Why was my payment declined?
A: Payments may be declined due to insufficient funds, incorrect billing information, expired cards, or security verification by your payment provider.
Q: Will I receive an order confirmation?
A: Yes. Once your order is successfully placed, a confirmation email containing your order details will be sent to you.
Q: Do you charge sales tax?
A: Applicable taxes are calculated automatically during checkout based on your delivery location and local regulations.
Q: Are orders reviewed for fraud prevention?
A: Yes. To protect our customers and business, we reserve the right to review, verify, or cancel orders that appear suspicious or potentially fraudulent.
Business Details
Business Name: LeanTotes
Business Hours: 9:00 AM to 5:00 PM (Monday to Friday) (GMT-06:00)
Order Cut-Off Time: 5:00 PM (GMT-06:00)
Business Phone: +1 (718) 659-9371
Business Mail: support@leantotes.shop
Business Address: 175 Lorimer St, Brooklyn New York 11206, United States