Shipping Policy
Last Updated: September 4, 2026
At LeanTotes, we strive to provide a smooth and reliable shopping experience. This Shipping Policy outlines how orders are processed, shipped, and delivered, along with important information regarding tracking, cancellations, and delivery expectations.
Order Processing
All orders are processed within 1–2 business days (Monday through Friday, excluding public holidays).
Orders placed on weekends or holidays will be processed on the next available business day.
Delivery Timeframes
After your order has been shipped, delivery generally takes 5–8 business days.
Estimated Shipping Timeline
- Processing Time: 1–2 Business Days
- Shipping Time: 5–8 Business Days
- Estimated Total Delivery Time: 6–10 Business Days
While we make every effort to deliver orders on time, occasional delays may occur due to weather conditions, carrier issues, holidays, or periods of unusually high demand.
Shipping Rates
LeanTotes applies a flat shipping fee of $10.00 per order.
All shipping costs are clearly displayed during checkout before payment is completed.
Important Information
- Shipping charges are non-refundable unless an item arrives damaged, defective, or an error occurred on our part.
- Special promotions offering discounted or free shipping may be available from time to time and will be displayed on the website when applicable.
Daily Order Cut-Off Time
Orders submitted before 5:00 PM Central Time (CST/CDT) are typically processed the same business day whenever possible.
Orders received after the cut-off time will be processed on the following business day.
Business Time Zone
Central Standard Time (CST/CDT) – Chicago, United States (GMT-06:00)
All processing schedules, shipping estimates, and customer support hours are based on Chicago local time.
Shipping Carriers
To ensure dependable delivery, we work with leading shipping providers, including:
- USPS
- UPS
- FedEx
- DHL
- Other trusted logistics partners
The carrier selected may vary depending on the destination, package dimensions, and service availability.
Shipping Destinations
LeanTotes currently ships to addresses within the United States only.
We do not currently offer international shipping services.
Any future expansion of shipping regions will be announced on our website and reflected during checkout.
Order Changes
If you need to update your order details after placing an order, please contact our support team as quickly as possible.
Depending on the order status, we may be able to assist with:
- Product substitutions
- Quantity adjustments
- Billing detail corrections
Once an order has entered the fulfillment process, changes may no longer be possible.
Address Updates
Customers should carefully review shipping information before completing checkout.
If an address change is required:
- Contact us immediately after placing your order.
- Address modifications can only be made before shipment.
Once an order has been dispatched, we are unable to change the delivery address.
Tracking Your Order
After your order ships, you will receive a confirmation email containing:
- Tracking number
- Carrier information
- Tracking link (when available)
Tracking information may take up to 48 hours to become active within the carrier’s system.
Incorrect Shipping Information
Customers are responsible for entering accurate shipping details.
Incorrect or incomplete information may result in:
- Delivery delays
- Additional shipping charges
- Returned packages requiring reshipment fees
LeanTotes is not responsible for orders delivered to addresses entered incorrectly during checkout.
Order Cancellation Policy
Orders may be cancelled if they have not yet entered processing or been shipped.
To request a cancellation, please contact our support team promptly.
Orders that have already shipped cannot be cancelled and will instead be handled according to our Returns & Refund Policy.
Approved cancellations will be refunded to the original payment method used during purchase.
Damaged Packages
If your order arrives damaged, please:
- Take clear photographs of the packaging and product.
- Keep all original packaging materials.
- Contact our support team within 48 hours of delivery.
Please include:
- Order number
- Description of the issue
- Supporting photographs
Once reviewed, we will determine an appropriate resolution, which may include a replacement, exchange, or refund.
Taxes
Applicable sales taxes will be calculated and displayed during checkout where required by law.
Delivery Delays
Although we aim to meet all estimated delivery windows, delays may occur due to circumstances beyond our control, including:
- Severe weather
- Transportation disruptions
- Public holidays
- Increased shipping volumes
- Natural disasters
- Other unexpected events
Estimated delivery dates are provided for guidance and are not guaranteed.
Lost or Missing Shipments
If tracking shows your package as delivered but you cannot locate it, please:
- Confirm the shipping address on your order.
- Check with family members or neighbors.
- Inspect any secure delivery locations around your property.
- Contact the shipping carrier for additional information.
If the package still cannot be located, contact our customer support team and we will assist in investigating the issue.
Business Details
Business Name: LeanTotes
Business Hours: 9:00 AM to 5:00 PM (Monday to Friday) (GMT-06:00)
Order Cut-Off Time: 5:00 PM (GMT-06:00)
Business Phone: +1 (718) 659-9371
Business Mail: support@leantotes.shop
Business Address: 175 Lorimer St, Brooklyn New York 11206, United States