FAQs

Where do you ship?
We currently ship only within the United States. At this time, we do not offer international shipping.

How much does shipping cost?
We charge a flat shipping fee of $20 USD on all orders.

How long does shipping take?
Orders are processed within 1–3 business days, and standard delivery typically takes 5–8 business days after your order has been shipped.

How can I track my order?
Once your order has been shipped, you’ll receive a confirmation email with a tracking number so you can monitor your shipment.

What payment methods do you accept?
We accept Visa, Mastercard, American Express, Discover, Apple Pay, Google Pay, Shop Pay, and Stripe.

What currency do you accept?
All prices on our website are displayed and processed in United States Dollars (USD).

What is your return policy?
We accept returns within 30 days of delivery for eligible items that are unused, in their original condition, and include all original packaging and tags.

How long does it take to receive a refund?
Once your returned item has been inspected and approved, refunds are processed to your original payment method within 5–10 business days, depending on your bank or payment provider.

Can I exchange an item?
We currently do not offer direct exchanges. If you’d like a different style or color, please return the eligible item for a refund and place a new order.

What should I do if I receive a damaged or incorrect item?
Please contact us within 48 hours of delivery with your order number and clear photos of the issue. Our support team will work quickly to resolve it.

Can I cancel or modify my order?
If your order has not yet been processed, we may be able to cancel or modify it. Please contact us as soon as possible after placing your order.

How can I contact LeanTotes?
You can reach us at support@leantotes.shop or visit us at 175 Lorimer St, Brooklyn, NY 11206, USA. Our business hours are Monday–Friday, 9:00 AM – 5:00 PM (EST).

Is my payment information secure?
Yes. All transactions are securely processed through Stripe using SSL encryption. LeanTotes does not store your credit or debit card information.

Do you sell high-quality products?
Yes. At LeanTotes, we are committed to offering premium-quality handbags that are carefully selected for their style, durability, and craftsmanship. Customer satisfaction is our top priority.