Returns & Refund Policy
Last Updated: August 17, 2026
At LeanTotes, customer satisfaction is important to us. If you are not fully satisfied with your purchase, we offer a straightforward returns and refund process designed to make your shopping experience worry-free. Please review the policy below for complete details.
1. Our Returns Policy
We accept eligible returns within 30 days of delivery, provided the returned items meet the requirements outlined in this policy.
Policy Overview
- Returns accepted within 30 days of delivery
- Refunds processed within 7 business days after inspection
- Exchanges available for eligible products
- No restocking fees
- Returns accepted for both defective and non-defective items
2. Return Eligibility
To be eligible for a return, items must:
- Be returned within 30 days of the delivery date.
- Be unused, unworn, and in original condition.
- Include original packaging, tags, manuals, and accessories where applicable.
- Show no signs of misuse, accidental damage, or improper handling.
LeanTotes reserves the right to deny returns that do not meet these conditions.
3. Non-Returnable Items
The following items cannot be returned:
- Products showing signs of use, wear, or damage caused by the customer.
- Items missing original packaging, tags, or included accessories.
- Clearance, promotional, or final-sale products marked as non-returnable.
4. Damaged, Defective, or Incorrect Items
If you receive a damaged, defective, or incorrect item, please contact us within 48 hours of delivery.
To help us resolve the issue quickly, please provide:
- Your order number
- Product name
- Description of the issue
- Clear photographs showing the damage, defect, or incorrect item received
After verification, we will arrange a replacement, exchange, or refund as appropriate.
5. Returning a Non-Defective Item
If you no longer want an item or ordered the wrong product, you may return it if it meets all return eligibility requirements.
Please note:
- Items must be unused and in original condition.
- Return shipping costs are the responsibility of the customer.
- Original shipping charges are non-refundable unless the return results from our error.
- Refunds are issued only after the returned item has been received and inspected.
6. How to Return an Item
Step 1 – Contact Customer Support
Email our support team to request a return authorization.
Step 2 – Provide Order Information
Please include:
- Full name
- Order number
- Product(s) being returned
- Reason for return
Step 3 – Receive Return Instructions
Once approved, we will provide detailed return instructions, including the appropriate return address when applicable.
Step 4 – Ship the Item
Package the item securely to help prevent damage during transit.
Step 5 – Inspection and Processing
After receiving your return, we will inspect the item and process the appropriate refund or exchange.
7. Return Shipping Costs & Return Labels
The table below explains who is responsible for return shipping costs and return labels based on the reason for the return:
| Return Reason | Return Shipping Cost Responsibility | Return Label Responsibility |
|---|---|---|
| Change-of-Mind Return | Customer is responsible for all return shipping costs. | Customer must print and attach the return label. |
| Wrong Item Ordered by Customer | Customer is responsible for all return shipping costs. | Customer must print and attach the return label. |
| Damaged Item Received | LeanTotes covers all return shipping costs. | A prepaid return label may be provided by LeanTotes when available. |
| Incorrect Item Sent by LeanTotes | LeanTotes covers all return shipping costs. | A prepaid return label will be provided by LeanTotes whenever available. |
Customers are encouraged to retain proof of postage and tracking information until the return has been fully processed.
8. Refunds
Approved refunds will be issued to the original payment method used during purchase.
Most refunds are processed within 7 business days after the returned item has been received and inspected.
Refunds May Include
- The purchase price of the returned item(s).
- Original shipping charges only when the return is due to our mistake or a confirmed defective item.
Please note that banks and payment providers may require additional time before the refund appears in your account.
If you have not received your refund within 7 business days after approval, please contact our customer support team.
9. Exchanges
We offer exchanges for eligible items, subject to product availability.
To qualify:
- The exchange request must be submitted within the 30-day return period.
- The product must satisfy all return eligibility requirements.
If the requested replacement item is unavailable, we may offer an alternative product or a full refund.
10. Order Cancellations
Orders may be cancelled only before they enter processing or are shipped.
If you wish to cancel an order, please contact our support team as soon as possible.
Once an order has been dispatched, it can no longer be cancelled and will instead fall under this Returns & Refund Policy.
11. Lost or Missing Returns
For added protection, we strongly recommend using a tracked shipping service when returning products.
LeanTotes is not responsible for:
- Returns lost during transit.
- Packages returned without tracking information.
- Products damaged during return shipping due to inadequate packaging.
Please retain your proof of postage and tracking information until your return has been fully completed and processed.
Business Details
Business Name: LeanTotes
Business Hours: 9:00 AM to 5:00 PM (Monday to Friday) (GMT-06:00)
Order Cut-Off Time: 5:00 PM (GMT-06:00)
Business Phone: +1 (718) 659-9371
Business Mail: support@leantotes.shop
Business Address: 175 Lorimer St, Brooklyn New York 11206, United States