Returns & Refund Policy
At LeanTotes, your satisfaction is our priority. If you’re not completely happy with your purchase, you may request a return within 30 days of receiving your order.
To be eligible for a return:
- The item must be unused, unworn, and in its original condition.
- All original tags, packaging, and accessories must be included.
- A valid proof of purchase or order confirmation is required.
Items returned without meeting these conditions may not be eligible for a refund.
Non-Returnable Items
For hygiene and quality assurance reasons, the following items cannot be returned:
- Final sale or clearance items
- Gift cards
- Items that have been used, damaged, or altered after delivery
- Products returned without original packaging or tags
Damaged or Incorrect Items
If your order arrives damaged, defective, or you receive the wrong item, please contact us within 48 hours of delivery. Include your order number and clear photos of the item so we can resolve the issue as quickly as possible.
Refunds
Once we receive and inspect your returned item, we’ll notify you of the status of your refund.
If approved:
- Refunds will be issued to your original payment method.
- Processing typically takes 5–10 business days, depending on your bank or payment provider.
Shipping charges are non-refundable, unless the return is due to our error or you received a damaged or incorrect item.
Exchanges
We currently do not offer direct exchanges.
If you’d like a different style or color, simply return the eligible item for a refund and place a new order.
Return Shipping
Customers are responsible for return shipping costs unless the item received is damaged, defective, or incorrect.
We recommend using a trackable shipping service, as we cannot guarantee receipt of returned packages.
How to Start a Return
To begin a return, please contact our customer support team with:
- Your order number
- The reason for your return
- Photos (if the item is damaged or incorrect)
Our support team will provide you with return instructions and the appropriate return address.
Contact Us
If you have any questions about our Returns & Refund Policy, feel free to contact us.
LeanTotes
Address: 175 Lorimer St, Brooklyn, NY 11206, USA
Email: support@leantotes.shop